Delivery & Returns

Water Feature delivrys & Returns

• Deliverys are free to main land Uk, However deliverys to Northern Island, The Scotish highlands & remote locations will encore additional charges priced on location.

• Orders for our water features are proceesed at the end of each working day, orders taken on the weekend will be procesed on the next bussiness day.

• Orders will be despatched on a next day delivery service so you must be able to receive, inspect, and sign for the order.

• Large items will arrive on a pallet, The delivery will be kirb side, please note that pallet trucks used by delivery companys may not be able to travel accros loose gravel surfaces.

• It is important to inspect the parcel on arrivel for any damidge, Photographic evedence will be required for any clams.

• Under the Consumer Rights Act 2015, a customer has an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described, and get a full refund. This right is limited to 30 days from the date the customer took ownership of the goods. If an item is faulty and needs to be returned, the customer does not need to pay postage costs for the return of the faulty item. If a customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return.

• If you need to return an item, please contact us within 24 hours of receipt of the goods.

• If you suspect an item is faulty, call our helpline on 017713152756 to allow our team to understand and diagnose the problem. We may ask for an item to be sent back to enable us, or the manufacturer, to consider replacement, repair or refund, depending upon the product, its age, condition and manufacturer’s returns/warranty policy. We strive to make the process as convenient as possible for you and your client, and we will endeavour to keep you informed throughout. Please note that non-stock, special order items can not be returned to us for a refund, except in the case of a manufacturing fault.

Pond Liner Deliverys & Returns

Delivery FAQs

How Much does it cost?
Orders £50 and above are free delivery and a delivery charge of £3.99 is applied to single orders under that.

Care packages are free delivery!

How long does it take?
Orders are processed and sent out within 24 hours, this may be longer if the order is placed on a sunday or bank holiday. We send most of our orders through Royal Mail so unfortunately we cannot guarantee delivery times. Care packages are sent out on the first of the month (or next working day) unless otherwise specified by the customer.

Are there any Surcharges for non-mainland UK addresses?
Yes, as our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25.

What happens if I place an order on a sunday or bank holiday?
The order is immediately processed and sent the next working day.

What if I haven't had my delivery?
We would recommend checking your emails/text message service from the courier. There should be a link for you to locate where the parcel is and if there have been any delays. If the tracking doesn’t work or is unclear then please contact our team.

Can I choose what time of day it arrives?
Unfortunately parcels sent out via Royal Mail cannot give an ETA.

Can I get it sent to a different address than my home?
Yes, simply edit the delivery address when placing the order.

Can I change my address whilst in transit?
Unfortunately Royal Mail deliveries do not have this option. It may be possible if you have ordered a large item that is being sent by a different courier but you would need to contact them directly.

How do I track my order?
Contact us and we’ll find it for you.

Can you send orders to other countries?
Yes but each country will come with its own surcharge, contact us and we’ll let you know what they are. Care packages cannot be set up for non-UK deliveries